Your privacy. Your control.

Pulse (“we”, “us”) is committed to protecting your privacy and keeping your personal data safe. This policy explains what we collect, why we collect it, and how you can control it when you use our website, join the waitlist, or use the Pulse app (the “Service”).

1. Information We Collect

1.1 Information you provide

• Contact details: name, email (e.g., when you join the waitlist or contact us).
• Account details (app): username, password, profile info, preferences, location details.
• Content: reviews, check-ins, live streams, photos, comments.

1.2 Information collected automatically

• Device and log data (browser/app version, OS, device model, IP, timestamps).
• Location data - tracking your geolocation.
• Usage data (pages/screens viewed, features used, interactions, crash reports).
• Approximate location inferred from IP (website only).

1.3 Location information

The Pulse app uses precise location to verify visits (for verified reviews), show real‑time activity, and power location‑based features. We only collect precise location with your device-level permission, which you can change anytime in your settings.Your location data is not saved anywwhere on or off our system.

2. How We Use Your Information

• Provide, operate, and personalise the Service.
• Verify visits and prevent fake reviews or abuse.
• Send service messages and product updates; send marketing only if you’ve opted in.
• Monitor and improve performance, safety, and reliability.
• Comply with legal obligations and enforce our terms.

3. Legal Bases for Processing (UK/EU)

• Consent: marketing emails, precise location, certain analytics.
• Contract: to deliver the Service you request.
• Legitimate interests: product improvement, security, fraud prevention. We balance these against your rights.
• Legal obligation: where the law requires processing or retention.

4. Sharing Your Information

We don’t sell your data. We share only as needed:

• Service providers: cloud hosting, email delivery, analytics, customer support.
• Legal and safety: to comply with law or protect rights, property, and safety.
• Business transfers: in a merger, acquisition, or asset sale, your data may transfer under this policy.

5. Cookies & Similar Technologies

We use cookies and similar tech to run the site, remember preferences, measure traffic, and improve content. You can control cookies in your browser settings. Where required, we’ll ask for consent before setting non‑essential cookies.

6. Data Retention

We keep personal data only as long as necessary for the purposes in this policy, and as required by law. We also consider factors like account status, feature usage, and legal/contractual obligations. When data is no longer needed, we delete or irreversibly anonymise it.

7. Your Rights (UK/EU)

• Access the data we hold about you.
• Request correction or deletion.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent at any time (e.g., marketing, precise location).
• Lodge a complaint with your data protection authority.

To exercise your rights, email [email protected]. We may need to verify your identity before acting on your request.

8. Security

We use technical and organisational measures appropriate to the risk (encryption in transit, access controls, monitoring). No system is 100% secure, but we work to protect your data and review safeguards regularly.

9. Children’s Privacy

The Service is not intended for individuals under 16. We don’t knowingly collect personal data from children. If you believe a child has provided data, contact us to remove it.

10. Changes to This Policy

We may update this policy from time to time. We’ll post the new version here and update the “Last updated” date. Significant changes may be notified via the app or email.

11. Contact Us

Pulse
Email: [email protected]